Privacy Policy &
Notice of Privacy Practices

Date Reviewed: January 13, 2026

This Privacy Policy describes how Behavioral Wellness Clinic (“BWC,” “we,” “our,” or “us”) collects, uses, discloses, and safeguards personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This policy applies to:

  • Clinical services provided in Canada
  • Information submitted through our website and online forms
  • Email, phone, and digital communications
  • Educational and marketing communications

Personal Information

Personal information means information about an identifiable individual, including but not limited to:

  • Health and mental health information
  • Name, email address, and phone number
  • Information submitted through website forms
  • Appointment or consultation requests
  • Technical information such as IP address, browser type, and website usage data

BWC collects only the personal information necessary to provide services, respond to inquiries, and operate the clinic.

Collection of Personal Information

Personal information may be collected when you:

  • Engage in therapy or clinical services
  • Submit a form on our website
  • Request a consultation or appointment
  • Subscribe to communications or resources
  • Communicate with us by phone, email, or digital platforms

Website forms are not intended for emergency or crisis communications.

Use of Personal Information

BWC may use personal information to:

  • Provide and manage clinical services
  • Respond to inquiries or requests
  • Schedule appointments or consultations
  • Communicate clinic-related information
  • Provide educational content or resources
  • Improve website functionality and services

Personal information is used only for purposes that a reasonable person would consider appropriate in the circumstances.

Consent Through Form Submission

When you voluntarily submit information through a BWC website form (including contact, consultation, intake, download, tests/quizzes/surveys, or newsletter forms), you consent to BWC using the information provided to:

  • Respond to your inquiry
  • Contact you regarding relevant services
  • Provide educational resources or clinic updates
  • Communicate information reasonably related to your request

Submitting a form does not require you to receive ongoing marketing communications. You may withdraw your consent at any time by using unsubscribe links or by contacting BWC directly.

BWC does not sell, rent, or trade personal information.

Marketing & Communications

With your consent, BWC may contact you with:

  • Educational materials
  • Clinic updates or service information
  • Newsletters or event notices

You may withdraw consent for marketing communications at any time. Withdrawal of consent will not affect your access to clinical services.

Disclosure of Personal Information

BWC does not disclose personal information to third parties except:

  • With your consent
  • To service providers who assist with clinic operations (e.g., scheduling, IT, secure communications), under confidentiality agreements
  • When required or permitted by law
  • To prevent serious harm to you or others

Only the minimum necessary information is disclosed.

Safeguards

BWC uses reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.

While we take appropriate precautions, no method of transmission or storage is completely secure.

Cookies & Analytics

Our website may use cookies and analytics tools to understand traffic patterns and improve user experience. You may disable cookies through your browser settings, though this may affect site functionality.

Retention of Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected and to meet legal, clinical, and regulatory requirements.

Access & Correction

You have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent, subject to legal or contractual limitations

Requests must be submitted in writing. Reasonable fees may apply as permitted by law.

Questions or Complaints

If you have questions or concerns about this Privacy Policy or how your personal information is handled, you may contact:

Behavioral Wellness Clinic

You may also file a complaint with the Office of the Privacy Commissioner of Canada:

https://www.priv.gc.ca/

Changes to This Policy

BWC reserves the right to update this Privacy Policy as required. Updates will be posted on our website and will apply to all personal information held at that time.